Terms of Service – Desi Dawakhana

1. Overview

Welcome to Desi Dawakhana. These Terms of Service govern your access to and use of our website, online store, products, and services.

Throughout these terms, “we,” “us,” and “our” refer to Desi Dawakhana. By visiting our website, placing an order, or using our services, you agree to these Terms of Service and our applicable store policies.

If you do not agree with these terms, please do not use our website or services.

2. Eligibility and Use of Our Website

By using this website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.

You agree not to use our website or products for any unlawful purpose or in a way that violates applicable laws and regulations.

You must not:

• Attempt to interfere with the security or proper operation of our website.

• Submit false, misleading, or fraudulent order information.

• Use our website to distribute malicious software or harmful content.

• Copy, reproduce, or misuse our website content without permission.

We reserve the right to restrict access to our services when necessary to protect our business, customers, or website, subject to applicable law.

3. Products and Descriptions

Desi Dawakhana aims to provide accurate product descriptions, images, prices, and other information on our website.

However, product images and packaging may vary slightly due to photography, lighting, manufacturer updates, or packaging changes.

We do not guarantee that your device will display product colors or images exactly as they appear in person.

Please review product descriptions, ingredients, usage instructions, warnings, and other relevant details before placing an order.

Nothing in this section limits your rights if a product is defective, incorrectly described, or otherwise fails to meet applicable legal requirements.

4. Herbal, Health, and Personal Care Products

Some products offered by Desi Dawakhana may be herbal, health-related, or intended for personal care.

• Product information on our website is provided for general informational purposes.

• Our products are not a substitute for professional medical advice, diagnosis, or treatment.

• Individual results may vary depending on the product, its intended use, and individual circumstances.

• You should read all labels, ingredients, directions, and warnings before using a product.

• Consult a qualified healthcare professional if you have a medical condition, take medication, are pregnant or breastfeeding, or are unsure whether a product is suitable for you.

Do not exceed the recommended usage instructions. Stop using a product and seek appropriate medical advice if you experience an adverse reaction.

We do not guarantee specific medical outcomes or claim that any product cures, treats, or prevents a disease unless such claims are legally authorized and appropriately supported.

5. Orders and Acceptance

When you place an order through our website, you submit a request to purchase the selected products.

We reserve the right to review, accept, or decline an order where permitted by law, including in cases involving suspected fraud, incorrect pricing, stock unavailability, or inaccurate order details.

An order confirmation does not necessarily mean that an order has been dispatched.

If we cancel an order after receiving payment, we will arrange any applicable refund in accordance with our Refund Policy and applicable law.

Please ensure that your name, phone number, shipping address, and other order details are accurate.

6. Prices and Payments

All product prices and applicable shipping charges will be displayed on our website before you complete your purchase.

Prices may change without prior notice, but changes will not ordinarily affect an order that we have already accepted, except where a correction or adjustment is permitted by law.

We may offer cash on delivery or other payment methods displayed at checkout. The availability of payment options may change.

You agree to provide accurate billing and payment information and authorize the applicable payment provider to process your transaction where required.

7. Shipping and Delivery

We aim to process and dispatch orders within the estimated time communicated on our website or during checkout.

Delivery estimates are not guaranteed and may be affected by courier operations, weather, public holidays, inaccurate addresses, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and reachable contact information.

For further details, please review our Shipping Policy.

8. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and order cancellations are governed by our Return and Refund Policy, which forms part of these Terms of Service.

Please review that policy before making a purchase.

Nothing in our store policies excludes any consumer rights or remedies that cannot lawfully be excluded.

9. Promotions and Discounts

We may offer promotional prices, discount codes, or special offers from time to time.

Promotions may be subject to specific conditions, expiration dates, product exclusions, or availability limits.

Unless otherwise stated, promotional offers cannot be combined with other offers. We reserve the right to correct promotional errors or discontinue an offer as permitted by applicable law.

10. Intellectual Property

All content on our website, including text, graphics, logos, product descriptions, photographs, design elements, and other materials, is owned by or licensed to Desi Dawakhana or the relevant rights holder.

You may use this content for personal, non-commercial shopping purposes only.

You must not reproduce, distribute, modify, or commercially exploit website content without prior written permission, except where permitted by law.

11. Third-Party Services and Links

Our website may include third-party services, payment gateways, courier integrations, or links to external websites.

We do not control all third-party services and are not responsible for their independent policies or practices. Your use of those services may be subject to their own terms and conditions.

This section does not limit any rights you may have under applicable law.

12. Limitation of Liability

To the extent permitted by applicable law, Desi Dawakhana will not be liable for indirect or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.

We do not exclude or limit liability for matters that cannot legally be excluded or limited, including applicable consumer rights and any liability for which exclusion is prohibited by law.

You remain responsible for using products according to their labels, instructions, and safety warnings.

13. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our website or your material breach of these Terms of Service.

This provision does not apply to the extent that a claim results from our own negligence, unlawful conduct, or other circumstances for which liability cannot legally be excluded.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and share personal information.

By using our website, you acknowledge that your information will be handled as described in that policy and subject to your rights under applicable privacy laws.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, products, website, or legal obligations.

Updates will be published on this page with a revised date. Your continued use of our website after an update takes effect will be subject to the revised terms to the extent permitted by applicable law.

16. Governing Law

These Terms of Service are subject to the applicable laws of Pakistan, without overriding any mandatory consumer protection rights that may apply to a customer.

Any dispute will be handled by the competent courts or other appropriate dispute-resolution bodies in accordance with applicable law.

17. Contact Information

If you have questions about these Terms of Service, please contact us using the information below.

Store Name: Desi Dawakhana

Email: hammadmajid008@gmail.com

Website:

We appreciate your trust in Desi Dawakhana and thank you for shopping with us.