Privacy Policy – Desi Dawakhana

At Desi Dawakhana, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or contact us.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to your rights under applicable law.

1. Information We Collect

When you visit our Shopify store or place an order, we may collect the following types of information:

Personal Information

• Full name

• Billing and shipping address

• Phone number

• Email address

• Order details and purchase history

Payment Information

Payments are processed through available payment providers. We may receive payment status and transaction-related details necessary to manage your order. We do not intentionally store complete payment card details on our own systems.

Technical Information

We may automatically collect information such as your IP address, browser type, device information, approximate location, pages visited, and interactions with our website.

Customer Support Information

If you contact us with a question, complaint, or refund request, we may retain the information you provide to help resolve your concern.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders.

• Arrange shipping and delivery.

• Confirm orders and communicate delivery updates.

• Process payments, refunds, returns, and exchanges.

• Respond to customer questions and complaints.

• Improve our website, products, and shopping experience.

• Detect and prevent fraud, abuse, and unauthorized transactions.

• Comply with applicable legal and regulatory requirements.

• Send promotional messages where permitted by law and subject to your preferences.

3. Sharing Your Information

We may share necessary information with trusted third parties to operate our business, including:

• Shopify: To host and operate our online store.

• Payment providers: To process payments and refunds.

• Courier and delivery companies: To deliver your orders.

• Analytics and advertising providers: To understand website activity and measure advertising performance.

• Customer support and technology providers: To help manage customer communications and store operations.

• Legal or regulatory authorities: Where disclosure is required by law or necessary to protect legal rights.

We do not sell your personal information to third parties in exchange for money. Information may be shared with service providers as necessary to operate our business and provide our services.

4. Cookies and Tracking Technologies

Our website and Shopify services may use cookies, pixels, and similar technologies to:

• Keep your shopping cart working.

• Remember website preferences.

• Understand how visitors use our store.

• Measure advertising performance.

• Help deliver relevant advertisements.

You can manage cookies through your browser settings and, where available, our cookie preference tools. Disabling certain cookies may affect some website features.

5. Marketing Communications

If you subscribe to our marketing communications or otherwise provide permission where required, we may send you promotional emails, messages, or offers.

You can unsubscribe from promotional emails using the unsubscribe link or contact us to request that promotional messages stop. We may still send essential communications relating to your orders or customer service.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and meet legal obligations.

When information is no longer needed, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law and our data-retention practices.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information.

• Ask us to correct inaccurate information.

• Request deletion of certain personal information.

• Withdraw consent where processing relies on consent.

• Object to certain processing or request restrictions where applicable.

• Opt out of promotional communications.

To exercise an applicable privacy right, please contact us using the details provided below. We may need to verify your identity before processing your request.

9. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children where parental consent or other legal authorization is required.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. These services have their own privacy policies and practices.

Desi Dawakhana is not responsible for the privacy practices of external websites that we do not control. We encourage you to review their policies before providing personal information.

11. Health and Sensitive Information

Desi Dawakhana may offer herbal, health, or personal care products. Please avoid sending unnecessary medical details or other sensitive personal information through ordinary website forms, email, or customer support messages.

We do not intentionally request sensitive health information unless it is necessary for a specific service and handled in accordance with applicable law.

Product purchases alone should not be treated as a medical diagnosis or confirmation of a health condition.

12. International Data Transfers

Some of our service providers may process or store information in countries other than your own. Where applicable, we take reasonable steps to ensure that such processing is handled in accordance with relevant privacy requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website services, or legal obligations.

Any updated version will be published on this page with a revised date. We encourage you to review this page periodically.

14. Contact Information

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us.

Store Name: Desi Dawakhana

Email: hammadmajid008@gmail.com

Website: []

We will make reasonable efforts to respond to privacy inquiries and address concerns in accordance with applicable law.