Shipping Policy – Desi Dawakhana

At Desi Dawakhana, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing Time

Orders are generally processed within 4-6 business days after they are placed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, or periods of high order volume, processing may take longer than usual. We will make reasonable efforts to process orders as quickly as possible.

2. Delivery Time

We aim to deliver orders within the following estimated timeframes:

• Major cities in Pakistan: 3–5 business days.

• Other cities and remote areas: 5–7 business days.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the courier service, destination, weather conditions, public holidays, and other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated before order confirmation.

Shipping fees may vary depending on the delivery location, order size, promotional offers, and courier service.

If free shipping is available as part of a promotion, the applicable conditions will be displayed on our website.

4. Order Confirmation

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication channel.

Please ensure that your contact details, phone number, and shipping address are accurate so that we can process your order correctly.

We may contact you to confirm your order before dispatch, particularly for cash-on-delivery orders.

5. Cash on Delivery

If cash on delivery (COD) is available at checkout, you may pay for your order when it is delivered.

Please ensure that someone is available at the delivery address to receive the parcel and make the payment.

Repeated refusal of confirmed orders may result in additional order verification or restrictions on future COD purchases, where permitted by law.

6. Order Tracking

When tracking information is available, we will share the tracking number or delivery details through an available communication channel.

You can use the provided information to check your shipment status with the relevant courier company.

If you have not received tracking information within a reasonable time after dispatch, please contact our customer support team.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information, including their name, phone number, city, and full address.

Desi Dawakhana cannot guarantee delivery if incorrect or incomplete information is provided. If you notice an error after placing an order, contact us as soon as possible.

We will try to update the information before dispatch, but changes may not be possible once the parcel has been handed over to the courier.

8. Delayed or Lost Shipments

Although we work to ensure timely delivery, delays may occur because of courier operations, severe weather, public holidays, or other unexpected circumstances.

If your order appears delayed or lost, please contact us with your order number. We will coordinate with the courier where appropriate and help you determine the next steps.

9. Damaged or Incorrect Deliveries

If your parcel arrives damaged, contains the wrong product, or has another delivery-related issue, please contact us within 7 days of receiving your order.

Please provide your order number and clear photographs or a video of the parcel and product, if available.

We will review your concern and arrange an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

10. Undeliverable Orders

A shipment may be returned to us if the address is incorrect, the recipient cannot be reached, or delivery attempts are unsuccessful.

If your order is returned, we may contact you to arrange redelivery or discuss cancellation and refund options. Additional delivery charges may apply to redelivery where permitted by law and communicated in advance.

11. Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will try to accommodate your request before the order is dispatched. Once the parcel has been shipped, cancellation or address changes may no longer be possible.

Please refer to our Return and Refund Policy for further information.

12. Contact Information

If you have questions about shipping, delivery, or order tracking, please contact us.

Store Name: Desi Dawakhana

Email: hammadmajid008@gmail.com

Website:

We appreciate your trust in Desi Dawakhana and will do our best to make your shopping and delivery experience smooth and reliable.

13. Policy Updates

Desi Dawakhana reserves the right to update this Shipping Policy when necessary. Any changes will be published on this page with a revised date. Updates will not override rights provided by applicable law.