Return and Refund Policy – Desi Dawakhana

At Desi Dawakhana, customer satisfaction and trust are our priorities. We strive to provide quality products and a reliable shopping experience. Please read our Return and Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return or refund if:

• You received a damaged or defective product.

• You received an incorrect item.

• The product is significantly different from its description on our website.

• Your order has another issue that qualifies for a remedy under applicable consumer protection laws.

Please contact us within 7 days of receiving your order to report an issue. Products should be returned in their original packaging, with proof of purchase, where applicable.

Please contact our customer support team before sending any item back.

2. Non-Returnable Products

For hygiene, safety, and product-quality reasons, certain products may not be eligible for return, including:

• used personal care, herbal, health, or hygiene products, where permitted by law.

• Products damaged due to misuse, negligence, or improper storage after delivery.

• Products specifically marked as non-returnable before purchase, where permitted by law.

These exclusions do not limit your rights regarding defective, incorrectly supplied, or misdescribed products under applicable law.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs or a video showing the product and packaging, if applicable.

After reviewing your request, Desi Dawakhana may arrange a replacement, refund, or another appropriate resolution.

4. Refund Process

Once your request has been reviewed and approved, we will inform you of the next steps.

Refunds will be issued through the original payment method where possible. For cash-on-delivery orders, we may arrange a refund through a mutually agreed payment method.

Please allow 7–14 business days after refund approval for processing, depending on the payment provider or bank.

Shipping charges may be non-refundable for customer-requested returns, where permitted by law. If an issue results from our error, we will explain the applicable refund or return arrangements.

5. Exchanges and Replacements

If you receive a damaged, defective, or incorrect item, please contact us to discuss an exchange or replacement.

All replacements are subject to stock availability. If a replacement is unavailable, we may offer a refund or another appropriate solution.

6. Order Cancellation

If you wish to cancel your order, contact us as soon as possible.

We will try to cancel the order before it is processed or dispatched. Once an order has been shipped, cancellation may no longer be possible, and the request may need to be handled under our return policy and applicable law.

7. Return Shipping Costs

If the return is required because we sent the wrong product or the product arrived damaged or defective, we will provide instructions regarding return shipping or replacement arrangements.

For other approved returns, the customer may be responsible for return shipping costs, where permitted by applicable law.

Please do not send a product back without contacting us first.

8. Refund Delays

If you have not received your refund within the stated processing period, please check with your bank or payment provider first. If the issue remains unresolved, contact our support team with your order number.

9. Health, Herbal, and Personal Care Products

For safety and hygiene reasons, please check the product details carefully before placing an order.

If a product is defective, damaged, incorrectly supplied, or otherwise qualifies for a remedy under applicable law, please contact us for assistance.

Customers should follow the product label and consult a qualified healthcare professional when appropriate. Desi Dawakhana does not guarantee specific health outcomes from the use of any product.

10. Contact Information

For questions about returns, refunds, exchanges, or cancellations, please contact us using the contact details published on our Shopify website.

Store Name: Desi Dawakhana
Website: []
Email: [hammadmajid008@gmail.com]

We value your trust and will make reasonable efforts to resolve genuine concerns fairly and promptly.

11. Changes to This Policy

Desi Dawakhana reserves the right to update this policy when necessary. Any revisions will be published on this page with an updated date. Nothing in this policy overrides your rights under applicable consumer protection laws.